Terms of Service

Effective Date: 10 March 2025 Welcome to Parcel Reception Ltd’s SaaS parcel management platform (“Service”). The following Terms of Service (“Terms”) govern your access to and use of our website, mobile applications, APIs, and any related services, features, and functionalities (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms, our Privacy Policy (incorporated herein by reference), and any additional policies or guidelines that may be posted from time to time. If you do not agree to these Terms, please refrain from using our Services. ________________________________________ 1. Acceptance and Binding Agreement 1.1 Agreement to Terms By accessing, browsing, or using our Services, you represent that you have read, understood, and agree to be legally bound by these Terms, including any amendments or modifications we may make from time to time. This agreement forms a legally binding contract between you and Parcel Reception Ltd (“we”, “us”, or “our”). 1.2 Amendments and Modifications We reserve the exclusive right to amend, modify, or update these Terms at any time and without prior notice. It is your responsibility to review these Terms periodically. Your continued use of our Services following any changes shall be deemed acceptance of the revised Terms. In the event of material changes, we may provide additional notice via our website or by other appropriate means. 1.3 Language and Priority These Terms have been drafted in the English language. In the event of any translation or discrepancy, the English version shall prevail. ________________________________________ 2. Definitions and Interpretation 2.1 Definitions For the purposes of these Terms, the following definitions apply: • “Services”: The parcel management platform, including all web applications, mobile applications, APIs, tools, functionalities, and related content provided by Parcel Reception Ltd. • “User” or “You”: Any individual, company, or entity accessing or using the Services. • “Account”: A registered user profile that enables enhanced features of the Services. • “Content”: All data, text, images, videos, and other materials that you upload, submit, store, or transmit through our Services. • “Third Party”: Any person or entity that is not directly affiliated with Parcel Reception Ltd. • “Agreement”: These Terms and any policies, addenda, or guidelines incorporated by reference, constituting the entire agreement between you and us. • “Personal Data”: Any information relating to an identified or identifiable individual. • “API”: Application Programming Interface, which enables integration with third-party software or systems. 2.2 Interpretation Headings are provided solely for convenience and do not affect the interpretation of these Terms. Any ambiguity shall be resolved in favor of an interpretation that protects our interests without undermining your legal rights. ________________________________________ 3. Eligibility, Registration, and Account Security 3.1 Eligibility • Minimum Age Requirement: You must be at least 16 years of age to use our Services. By accessing or using the Services, you affirm that you meet this age requirement and possess the legal capacity to enter into a binding agreement. • Authority to Bind: If you are acting on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. 3.2 Registration and Account Information • Accurate Information: To access certain features of our Services, you must register and create an Account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary. • Unique Credentials: You are responsible for maintaining the confidentiality of your account credentials (e.g., username, password) and for all activities that occur under your account. • Notification of Breach: You agree to immediately notify us of any unauthorized use of your account or any other breach of security. We shall not be liable for any loss or damage arising from your failure to protect your credentials. 3.3 Security Measures • Reasonable Care: While we implement industry-standard security measures—including encryption, and secure authentication protocols—no method of transmission or storage is entirely secure. You acknowledge and accept that we cannot guarantee the absolute security of your data. • Incident Reporting: In the event of a security breach, we will take all reasonable measures to investigate, contain, and remediate the breach, and will notify you in accordance with applicable law. ________________________________________ 4. Permitted Use and User Responsibilities 4.1 Lawful Use You agree to use our Services in compliance with all applicable local, national, and international laws, regulations, and industry standards. Unauthorized use or misuse of the Services is strictly prohibited. 4.2 Acceptable Conduct • Prohibited Actions: You shall not: o Attempt to gain unauthorized access to any part of our Services or its underlying systems. o Use automated scripts, bots, or other means to harvest data or interact with the Services. o Distribute or transmit harmful software, viruses, or other malicious code. o Interfere with the normal operation, security, or integrity of the Services. • User Content Standards: Any content you upload or transmit must not violate any intellectual property rights, privacy rights, or other rights of third parties. You affirm that your use of such content is lawful and that you have obtained any necessary permissions. 4.3 Prohibited Actions • Reverse Engineering: Unauthorized decompilation, disassembly, reverse engineering, or creation of derivative works based on our Services is prohibited unless expressly allowed by law. • Fraudulent or Misleading Conduct: Any fraudulent, deceptive, or otherwise unlawful activity, including impersonation of another person or entity, is strictly forbidden. 4.4 User Feedback and Suggestions Any feedback, ideas, or suggestions you provide regarding the Services become our property. You grant us a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, distribute, and incorporate such feedback into the Services without any obligation of compensation. ________________________________________ 5. Intellectual Property Rights 5.1 Ownership and Reservation of Rights • Our Property: All intellectual property rights, including but not limited to copyrights, trademarks, service marks, logos, designs, and proprietary software related to the Services, are owned by Parcel Reception Ltd or its licensors. • License to Use: Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business purposes. 5.2 Restrictions on Use You shall not: • Reproduce, modify, copy, distribute, sell, lease, or create derivative works based on any part of the Services or our intellectual property without our explicit written consent. • Remove or alter any copyright, trademark, or other proprietary notices contained in the Services. 5.3 Third-Party Intellectual Property Certain components of the Services may be provided by third parties and subject to additional terms and licenses. Your use of these third-party components is governed by the terms provided by the respective third-party providers. ________________________________________ 6. Data Processing, Privacy, and Security 6.1 Privacy Policy Your use of our Services is subject to our Privacy Policy, which describes how we collect, process, store, and protect your Personal Data. By using the Services, you consent to our data practices as described therein. 6.2 Data Processing and Compliance • Legal Obligations: We process your Personal Data in accordance with applicable data protection laws, including but not limited to the GDPR, the UK Data Protection Act 2018, and other relevant legal frameworks. • Data Handling: Detailed information about our data collection, usage, and sharing practices is available in our Privacy Policy, which forms an integral part of these Terms. 6.3 Data Security Measures We implement robust technical and organizational measures to protect your data, including: • Encryption and Access Controls: Encryption in transit and at rest, and role-based access controls. • Regular Audits: Periodic security assessments, vulnerability scans, and system audits to maintain high standards of data security. • No Absolute Guarantee: Despite these measures, no system can be guaranteed completely secure. You acknowledge that any data transmitted over the internet is done at your own risk. 6.4 Third-Party Data Sharing We may share your data with trusted third-party service providers strictly for the purposes of operating, maintaining, or improving the Services. We also may share your data with trusted third-parties to prevent fraud. All such third parties are bound by confidentiality and security obligations. 6.5 Data Breach Notification In the event of a data breach, we will notify you and any applicable authorities in accordance with the requirements of applicable law. ________________________________________ 7. Payment, Fees, and Subscription Terms 7.1 Fees and Payment Terms • Service Fees: Certain features of our Services may be subject to fees, which will be clearly outlined on our website or in separate agreements. • Billing Cycle: Fees are billed in GBP on a subscription or usage basis as applicable. Payment is due in advance of service delivery. • Changes in Fees: We reserve the right to modify our fees and billing structures, with prior notice for any significant changes. 7.2 Subscription and Renewal • Automatic Renewal: Subscriptions automatically renew unless cancelled by you prior to the renewal date. • Trial Period Cancellation: During your initial one-month trial period, you may cancel your subscription at any time without incurring any fees or penalties. • Post-Trial Contract: Upon completion of the trial period, your subscription will automatically convert into a binding 12-month contract. By continuing to use our Services after the trial period, you agree to this 12-month commitment. • Cancellation Post-Trial: Once the 12-month contract is in effect, you may cancel your subscription only at the end of the current billing period. Cancellations during an active billing cycle will not result in any refunds for fees already paid for that period, and no prorated refunds will be provided for early termination of the contract. 7.3 Payment Disputes and Chargebacks If you believe there has been an error in billing, you must contact us immediately. Disputes must be raised within 7 days, and we reserve the right to dispute any chargeback with your payment provider. ________________________________________ 8. Service Availability, Maintenance, and Modifications 8.1 Service Availability and Uptime • Best Efforts: We strive to provide uninterrupted access to our Services on a 24/7 basis. However, we do not guarantee uninterrupted or error-free service. • Scheduled Maintenance: Periodic maintenance or upgrades may result in temporary service interruptions. We will endeavor to provide advance notice for any scheduled downtime. 8.2 Modifications and Discontinuation • Right to Modify: We reserve the right to modify, suspend, or discontinue the Services, or any portion thereof, at any time without liability. Changes may include modifications to functionality, features, or pricing. • Third-Party Integrations: The Services may integrate with or rely on third-party platforms. We are not responsible for any disruptions, changes, or failures associated with third-party services. 8.3 Performance Limitations You acknowledge that the performance of the Services may be affected by factors beyond our control, including but not limited to network congestion, hardware failures, or force majeure events. ________________________________________ 9. Disclaimers and Limitations of Liability 9.1 Disclaimer of Warranties • “As Is” Basis: The Services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. This includes any warranty of merchantability, fitness for a particular purpose, or non-infringement. • No Guarantee of Error-Free Service: We do not warrant that the Services will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected. • Third-Party Content: Any content or services provided by third parties through our Services are not under our control and are provided “as is” without warranties. 9.2 Limitation of Liability • Cap on Liability: In no event shall Parcel Reception Ltd, its directors, officers, employees, agents, or affiliates be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or in connection with your use or inability to use the Services. • Aggregate Liability: Our total aggregate liability, whether in contract, tort, or under any other legal theory, shall not exceed the total fees paid by you during the twelve (12) months preceding the event giving rise to the claim. • Exclusions: Some jurisdictions do not allow the exclusion of certain warranties or liabilities; therefore, some of the above limitations may not apply to you. 9.3 Force Majeure We shall not be liable for any delay or failure to perform our obligations under these Terms due to events beyond our reasonable control, including natural disasters, acts of war, terrorism, government actions, or other force majeure events. 9.4 Class Action Waiver and Dispute Resolution • Waiver of Class Actions: To the fullest extent permitted by law, you agree that any disputes with us shall be resolved on an individual basis and not as part of a class or representative action. • Dispute Resolution: Any controversy or claim arising out of these Terms or your use of the Services shall be resolved as set forth in Section 12 below. ________________________________________ 10. Indemnification 10.1 Your Indemnity Obligations You agree to defend, indemnify, and hold harmless Parcel Reception Ltd, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising out of or in connection with: • Your use or misuse of the Services. • Your breach of these Terms. • Any violation of the rights of any third party resulting from your Content or actions. • Any fraudulent, unlawful, or negligent acts committed by you in connection with the Services. 10.2 Indemnification Procedure In the event that we receive notice of a claim or legal action for which you are responsible: • You shall promptly notify us in writing. • You shall cooperate fully with our defense and, at our request, assume control of the defense of such claim. • We reserve the right to participate in the defense at our own expense. ________________________________________ 11. Termination and Suspension 11.1 Termination by You You may terminate your Account and discontinue use of the Services at any time by following the procedures provided on our platform. Termination does not relieve you of any outstanding payment obligations accrued prior to termination. 11.2 Termination or Suspension by Us We reserve the right to suspend or terminate your access to the Services immediately and without prior notice if: • You breach any provision of these Terms. • Your use of the Services is determined to be fraudulent, harmful, or poses a risk to the security and integrity of our systems. • We are required to do so by law or due to circumstances beyond our control. 11.3 Effect of Termination Upon termination: • All rights granted to you under these Terms will immediately cease. • You must promptly cease all use of the Services and destroy any copies of any materials obtained through the Services. • Termination will not affect any rights or liabilities accrued prior to termination, including but not limited to accrued payment obligations or indemnification obligations. 11.4 Survival The provisions of these Terms relating to intellectual property, confidentiality, warranties, limitations of liability, indemnification, dispute resolution, and any other provision that by its nature should survive termination, shall remain in full force and effect after termination or expiration. ________________________________________ 12. Governing Law and Dispute Resolution 12.1 Governing Law These Terms shall be governed by, and construed in accordance with, the laws of the United Kingdom, without regard to any conflict of laws principles that would require the application of the laws of any other jurisdiction. 12.2 Jurisdiction and Venue You agree that any legal action or proceeding arising out of or relating to these Terms or the Services shall be brought exclusively in the courts of the United Kingdom, and you consent to the personal jurisdiction of such courts. 12.3 Dispute Resolution Process • Informal Resolution: We encourage you to first contact our customer support to resolve any disputes or issues informally. • Formal Dispute Resolution: If informal resolution fails, disputes will be resolved in accordance with the dispute resolution provisions set forth herein. • Binding Arbitration: Where permitted by applicable law, you and Parcel Reception Ltd agree to resolve any disputes through binding arbitration on an individual basis, foregoing any right to a trial by jury or participation in a class action. The arbitration shall be conducted in [Exeter, United Kingdom] and in accordance with the applicable rules of arbitration. 12.4 Interim Relief Notwithstanding the foregoing, either party may seek interim or injunctive relief in any court of competent jurisdiction to protect its rights or property pending resolution of any dispute. ________________________________________ 13. Miscellaneous Provisions 13.1 Entire Agreement These Terms, together with our Privacy Policy and any other policies or guidelines incorporated herein by reference, constitute the entire agreement between you and Parcel Reception Ltd regarding your use of the Services. Any prior agreements or understandings, whether written or oral, are superseded by these Terms. 13.2 Severability If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid, illegal, or unenforceable provision shall be deemed modified to the minimum extent necessary to render it enforceable. 13.3 No Waiver Our failure to enforce any provision of these Terms shall not be construed as a waiver of our right to enforce such provision at any time in the future. 13.4 Assignment • Your Assignment: You may not assign or transfer any rights or obligations under these Terms without our prior written consent. • Our Assignment: We may assign these Terms to any successor or assign, without notice to you, in connection with a merger, acquisition, or sale of substantially all of our assets. 13.5 Notices and Communications Any notices or communications required or permitted under these Terms must be in writing and will be deemed delivered when sent via email or postal mail to the contact details provided on our website. You agree to maintain up-to-date contact information. 13.6 Third-Party Beneficiaries These Terms are intended solely for the benefit of you and Parcel Reception Ltd and do not confer any rights or remedies upon any third party. 13.7 Feedback and Suggestions Any feedback you provide regarding the Services shall be deemed non-confidential and irrevocable. We are free to use, disclose, and exploit such feedback without any compensation or attribution. 13.8 Publicity and Use of Trademarks You acknowledge and agree that any public use of our trademarks, service marks, or other proprietary designations requires our prior written consent. ________________________________________ 14. Compliance, Regulatory Disclosures, and Export Controls 14.1 Compliance with Laws You agree to comply with all applicable laws, regulations, and guidelines in connection with your use of the Services. Failure to comply may result in immediate suspension or termination of your access. 14.2 Regulatory Disclosures We may be required to provide certain disclosures or reports to regulatory authorities as mandated by applicable law. Such disclosures shall be made in accordance with the relevant legal requirements. 14.3 Export Controls The Services may be subject to export control laws of the United Kingdom and other jurisdictions. You agree not to export or re-export any part of the Services in violation of such laws and to comply with all applicable export control regulations. 14.4 Compliance Audits We reserve the right to conduct audits or investigations of your use of the Services to ensure compliance with these Terms. You agree to cooperate fully with any such audit, including providing access to records or systems as reasonably requested. ________________________________________ 15. Service Enhancements, Beta Features, and Future Developments 15.1 Beta and Experimental Features • Beta Features: From time to time, we may offer beta or trial features that are in a pre-release or experimental phase. Such features are provided “as is” and may be subject to additional terms. • Feedback on Beta: You agree that any feedback or bug reports provided with respect to beta features become our property and may be used to improve the Services without any obligation to you. 15.2 Future Enhancements and Integrations We continuously improve and expand the Services. Any new features, integrations, or modifications may be subject to additional terms or guidelines that will be communicated to you in advance. Continued use of the updated Services constitutes your acceptance of any new or modified terms. ________________________________________ 16. User Communications and Marketing 16.1 Electronic Communications Consent By using the Services, you consent to receive electronic communications from us, including but not limited to account notices, updates, and marketing messages. These communications will be sent to the email address associated with your Account or through other specified channels. 16.2 Marketing and Promotional Communications Where required by applicable law, you will be asked to provide explicit consent to receive marketing communications. You may opt out of receiving such communications at any time by following the unsubscribe instructions included in each communication or by contacting us directly. 16.3 Communication Protocols Updates to these Terms may occur at any time without any prior notice or communication by us. It is your sole responsibility to review the complete Terms periodically to ensure you are aware of any changes. Your continued use of the Services constitutes your agreement to any modifications, even if you have not been explicitly notified. ________________________________________ 17. Third-Party Products, Services, and API Use 17.1 Links to Third-Party Sites and Services The Services may include links to third-party websites, applications, or resources for your convenience. We do not control, endorse, or assume any responsibility for the content, products, or services offered by these third parties. Use of any third-party site or service is subject to the terms and conditions of that third party. 17.2 API and Developer Tools If you access our Services via our APIs or developer tools, you agree to abide by any additional guidelines, documentation, or terms provided for such use. Unauthorized use, excessive requests, or manipulation of API functionalities may result in termination of your access to the API and related services. 17.3 Interoperability and Data Integration You may integrate or interoperate with third-party systems using our API. All such integrations must comply with these Terms and any additional contractual requirements imposed by us or the third party. ________________________________________ 18. Modifications to Privacy and Data-Related Terms 18.1 Updates to the Privacy Policy Our Privacy Policy is incorporated into these Terms by reference. We reserve the right to modify or update the Privacy Policy at any time, and any such modifications will become effective immediately upon being posted or made available, without any obligation on our part to notify you. It is your sole responsibility to review the Privacy Policy periodically to ensure you are aware of any changes. Your continued use of the Services constitutes your acceptance of the revised Privacy Policy. 18.2 Data-Related Disclosures We may be required to provide periodic data-related disclosures, such as transparency reports or compliance audits, in accordance with applicable law. Such disclosures will be made in a manner that does not compromise the security or confidentiality of your Personal Data. ________________________________________ 19. Contact Information and Dispute Escalation 19.1 General Inquiries For any questions, comments, or concerns regarding these Terms, please contact us at: • Email: support@parcelreception.com • Postal Address: Parcel Reception Ltd, 93 Sidwell Street, Exeter, Devon, EX4 6PH, United Kingdom • Telephone: 07402653078 19.2 Dispute Escalation Process If you have concerns or disputes related to these Terms or the Services, we encourage you to contact our customer support to attempt an informal resolution. If the issue is not resolved to your satisfaction, you may escalate the matter following the dispute resolution process outlined in Section 12. ________________________________________ 20. Final Provisions 20.1 No Reliance and Entire Agreement You acknowledge that you have not relied on any statements, representations, or warranties other than those expressly set forth in these Terms. These Terms, along with our Privacy Policy and any additional policies referenced herein, constitute the entire agreement between you and Parcel Reception Ltd regarding your use of the Services. 20.2 Survival of Provisions Any provision that by its nature is intended to survive termination or expiration of these Terms shall remain in full force and effect. This includes, but is not limited to, provisions relating to intellectual property, warranties, limitations of liability, indemnification, and dispute resolution. 20.3 Amendments and Future Updates We reserve the right to amend these Terms at any time, and any amendments will be posted on our website. Your continued use of the Services after such amendments are posted constitutes your acceptance of the updated Terms. 20.4 No Partnership or Agency Nothing in these Terms shall be construed to create any partnership, joint venture, agency, or employment relationship between you and Parcel Reception Ltd. 20.5 Interpretation and Construction If any dispute arises concerning the interpretation or construction of these Terms, the language herein shall be construed fairly and equitably, without any presumption or burden placed on either party. ________________________________________ By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these comprehensive Terms of Service, including the Privacy Policy and any additional policies referenced herein. If you do not agree with any part of these Terms, you must cease using the Services immediately.